Overcoming challenges

This site has not discussed the possible challenges that a manager or senior executive might have with telework. This is because the benefits are generally convincing enough.

Some managers, however, will raise issues that could be presented as reasons not to telework at all. These challenges need not be as absolute as some would think. For example:

Our information is too sensitive: In the FAQ section of this site, it is suggested that a full security audit be conducted. Many of the potential risks might not be as critical as first thought. It is also recommended that questions relating to security of information should be added to the teleworker self-assessment questionnaire.

Our technology is not up to it: As many teleworkers can work off-site without complex technology, this is not always an issue. If it might be an issue, the technology requirement section of the teleworker self-assessment questionnaire should be edited. If new technology is required, a budget should be prepared and included in the cost-benefit analysis.

Having too many staff out of the office will be disruptive: This issue is best addressed by altering the ‘model’ of telework that is to be used. In addition, the eligibility scores on the teleworker self-assessment questionnaire can be raised to restrict the number of possible teleworkers. It can also be useful to amend the action plan to allow more time for the initial trial period. This will help to evaluate whether there is serious disruption

It will cost too much to implement: This issue can’t really be assessed until after the cost-benefit analysis has been completed. (This calculator provides a quick estimate of the potential benefit.) In many cases, employers have found that they can’t afford not to implement telework.

We can not manage the safety and health risks effectively: The guidelines you prepare to manage the telework initiative can be made extremely specific, where risks have been identified. A formal telework agreement can also include satisfactory safety and health procedures a condition of continuing with telework. There are also resources that could be used by teleworkers and their managers available here (PDF).